Frequently Asked Questions (FAQ)

How long does shipping take in the United Kingdom?

At Embellezbrands, orders typically take 6-13 business days to arrive after processing is completed. We ship exclusively within the United Kingdom to ensure a more reliable delivery process without international customs delays. Once your order is shipped, you will receive a tracking number via email so you can monitor your package every step of the way.

Do you offer free shipping?

Yes! We offer Free Shipping on all orders within the United Kingdom. There are no hidden fees or extra charges at checkout, the price you see is the price you pay.

What is your return and refund policy?

We offer a 30-day return policy from the date of delivery. To be eligible for a return:

Items must be unused and unworn.

Items must be in their original packaging with tags attached.

Items must be in the same condition as received.

Once your return is received and inspected, refunds will be issued within 10 business days to your original payment method. To start a return, please email us at: info@embellezbrands.com

Are products covered by a warranty?

At this time, our products do not include a specific manufacturer's warranty. However, if you receive a damaged or defective item, please contact us immediately at info@embellezbrands.com and our support team will resolve the issue as quickly as possible.

What payment methods do you accept?

We accept all major secure payment methods to ensure your safety:

Visa & Mastercard

American Express & Maestro

Apple Pay & Google Pay

Paypal

Shop Pay All transactions are 100% secure and encrypted for your protection.

How can I track my order?

After your order ships, you’ll receive an email with your unique tracking number. You can use this number on our "Track Your Order" page or the courier’s website to see real-time delivery updates.

Do you ship internationally?

No. To maintain our high standard of customer service and offer free delivery, we currently ship only within the United Kingdom.

Can I change or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact info@embellezbrands.com within 24 hours of placing your order. After 24 hours, changes or cancellations may no longer be possible as the order may already be in transit.